Commercial Recording Solutions
The telephone continues to be one of the most important methods for business organizations to communicate with their customers and suppliers. Call recording gives you a permanent record of telephone conversations providing an invaluable tool for large and small businesses alike.
Some organizations may be required to capture every call for legal compliance management or dispute resolution, while others monitor and use recordings for training staff, marketing evaluations and to improve the customer experience.
Whatever type of recording requirement your organisation may have, RJE Comms Consultancy provides a highly flexible reliable solution.
The application software is built around open standards technologies and the hardware is based on COM components to give the benefit of simple integration, expandability and easy maintenance.
All our Call Recording systems have a true web-based interface giving easy access to call recording playback, reporting and configuration locally via LAN, or globally via the Internet and advanced voice compression technology minimises the cost of archive storage and ensures fast access to recordings.
Our Platforms support trunk-side, extension-side, IP and radio recording, which can be mixed within the same system together with Integration with telephone systems via data or CTI port.
Call Recording are available in various formats providing cost effective solutions for large CTI contact centres as well as small business and professional applications.